Troubleshooting

Common Issues and How to Resolve Them
Emergency Response
Sharing Shifter Magic Links
What Happens If Storage or Data Transfer Exceeds the Plan Limit?
Resetting Your Password
Restoring a WordPress Backup
Sharing Site Access with Shifter Support
Sharing Access to the Shifter Support Team
How to Check Data Transfer and Storage Usage
Error: The index content has been overwritten
Enabling Debug Mode in Shifter
Exporting Access Logs
Viewing and Saving PHP Error Reports
Canceling a Build Deployment
Troubleshooting When Recent Changes Don’t Reflect
Did Your Site Disappear from the Dashboard?
“509 Bandwidth Limit Exceeded” Error – How to Fix It
Access Denied to WordPress: Caused by BASIC Authentication
Emergency User
Clearing the Shifter Dashboard Cache
Solutions for Timeouts During Artifact Generation or Publication
How to Resolve the “Operation is not allowed with your current plan” Error When Attaching a Domain
How to Fix the “The content of index has been replaced by some plugin” Error
Requirements for Applying a Domain to a Site
What to Do If Images Inserted in the Editor Are Not Displayed
How to Check the Artifact ID
How to Find Your Site ID
How to View PHP Error Logs
How to Use Safe Mode
What to Do If WordPress Gets Stuck on the "Loading" Screen
How to Grant Technical Support Access to Your Site
Enabling Debug Mode
What to Do When You Exceed the CDN Bandwidth Limit
How to Resolve the "509 Bandwidth Limit Exceeded" Error
Avoiding the "CNAME Already Exists" Error When Attaching a Domain