Frequently Asked Questions

This depends on the site’s structure, number of pages, and Media CDN usage, but we’ve included an example below. Please use this as a rough guide.

Shifter’s English Website

• Number of pages: Approximately 1,200
• Media:
• Already offloaded to MediaCDN (https://ja.getshifter.io/shifter-support-documents/development/shifter-media-cdn)
• Theme: Custom
• Plugins: Advanced Custom Fields PRO, Create Block Theme, Font Awesome, SVG Support, and many others
• Structure: Shifter’s service website, including service overviews, press releases, contact forms, etc.
• Generation time: About 5 minutes

Site A (Corporate Website)

• Number of pages: About 730
• Media:
• Offloaded to MediaCDN (https://ja.getshifter.io/shifter-support-documents/development/shifter-media-cdn)
• Theme: Custom
• Content: Includes service overviews, press releases, etc.
• Generation time: About 2 minutes　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　

Site B (Blog)

• Number of Posts: Approx. 13,000
• Media: Numerous (
• Offloaded to MediaCDN (https://ja.getshifter.io/shifter-support-documents/development/shifter-media-cdn)
• )
• Theme: One listed in the official WordPress theme directory
• Plugins: Yoast SEO, Featured Image from URL, WP Search with Algolia, and many others
• Structure: A simple blog consisting of images and text
• Generation time: About 15 minutes

Shifter has two types of timeout settings configured in the dashboard.

1.Timeout for logged-in users (3 hours)

Users logged into WordPress have a 3-hour timeout set.
During this time, you can create posts, change themes, and perform other WordPress editing tasks.

2. Timeout for logged-out users (15 minutes)

If you perform any of the following actions, your WordPress session will end after approximately 15 minutes:

• Log out of WordPress
• Close your web browser
• Shut down your computer or put it into sleep mode

Most WordPress permalink structures are available in Shifter, but there are some limitations.

Permalink Settings (https://ja.getshifter.io/shifter-support-documents/configuring-permalinks)

You can delete teams that are no longer needed.

Important Note

The team named “username@default”

is created by default after user registration and cannot be deleted or renamed. This team is used as the default team when a new site is created or when a site is transferred.

Deletion Procedure

1. Log in to the Shifter Dashboard (https://go.getshifter.io/)
2. Click [Teams] at the top of the page
3. Click [Manage] for the team you want to delete
4. Click the [Delete] button at the bottom of the page
5. In the confirmation screen, enter delete in the text field
6. Click [Delete Team]
7. The team has been deleted

Go to “Overview” → “Deployments” for each site, then click “Manage” → “Site Details” for each deployment to view it.

You can find it under “Site ID” on each site’s “Overview” page.

Yes. This feature is available starting with the Tier 1 plan.

SSL digital certificates are supported for all plans on Shifter’s default domains (*.on.getshifter.io). For custom domains, support begins with the Tier 1 plan.

We do not support importing your own SSL digital certificates. Please use Shifter’s standard SSL digital certificate (AWS Certificate Manager).

We do not support importing your own SSL digital certificates. Please use Shifter’s standard SSL digital certificate (AWS Certificate Manager).

No, we do not. Please register as many domain names as you need for your SSL digital certificates.

There is no option to add storage. Please upgrade to a higher-tier plan.

The “CDN Data Transfer Pay-As-You-Go Option” is available only for Tier 2 and Tier 3 plans. If you are using any other plan, please upgrade your plan first. For instructions on how to add the pay-as-you-go option,

see “Enabling the ‘CDN Data Transfer Pay-as-You-Go Option’” (https://ja.getshifter.io/shifter-support-documents/%e3%83%97%e3%83%a9%e3%83%b3% e3%83%bb%e3%81%8a%e6%94%af%e6%89%95%e3%81%84/pay-as-you-go-option-for-cdn-transfers)

Since Shifter Static is a static site generator, you cannot keep WordPress running continuously. With Shifter Headless, however, continuous operation is possible.

Shifter includes a setting to prevent accidental site deletion caused by user error.

This feature is typically disabled immediately after creating a site, so be sure to enable it during setup.

Go to the [Settings] page for the site you want to configure.

Check the status of [Site Deletion Protection].

Enable Site Deletion Protection

Click the [Site Deletion Protection] toggle switch.

Site Deletion Protection has been enabled.

In the [Delete Site] section, the button now says [Protected], indicating that deletion is disabled.

Yes, you can. However, since dynamic processing using plugins will not work, please use third-party contact form services such as

Form.run (https://form.run/), Qubo (https://www.qubo.jp/), StaticForms (https://www.staticforms.xyz/), and other third-party contact form services. For setup examples,

Since dynamic processing does not work, we recommend implementing site search using a SaaS service such as Algolia (https://www.algolia.com/).

Yes, it is available. For details, please refer to the support documentation and the API documentation.

• API Documentation: https://developer.getshifter.io (https://developer.getshifter.io/)
• API Endpoint: https://api.getshifter.io/latest (https://api.getshifter.io/latest)

No, you cannot. To update themes and plugins, please upload the updated ZIP file via the WordPress admin panel or use the Shifter GitHub Theme/Plugin Installer, which integrates with GitHub.

This section explains payment methods for Shifter subscriptions and how fees are calculated when changing plans.

Subscription Types and Payment Methods

Subscription Term

• Monthly Subscription: Automatically renews every month
• Annual Subscription: Automatically renews every year

Payment Methods

We accept credit cards only.

Payment Timing

Fees are paid in advance. The first payment is due upon completion of your sign-up.

Contract Start Date and Billing Timing

For the Monthly Plan

First Payment

You will be charged for the current month’s fees upon completion of your sign-up.

Example: If you sign up on December 6, 2021, at 10:16 a.m. (JST), this time will serve as the contract start date, and the first payment will be due.

If You Have an Existing Contract

If you already have a site on the Monthly Plan, your billing will be adjusted to align with the start date of your existing contract. For the first payment, you will pay only the difference until the next contract start date; thereafter, payments will be calculated by combining the contracts for all your sites.

For the Yearly Plan

Initial Payment

Upon completion of your application, you will be charged for the period up to the end of the month in which you applied.

Subsequent Payments

You will pay one year’s worth of fees in advance, starting from the 1st of the month following your sign-up month.

Billing Calculation When Changing Plans

With Shifter, you can upgrade or downgrade your plan via the admin panel. Billing calculations when changing plans are as follows.

Upgrade (Monthly)

Example: Tier 1 Monthly → Tier 2 Monthly

Billing Timing: Upon completion of the plan change

Amount Billed: The difference in plan fees (shortfall) for the remaining period, compared to the amount already paid for the current month

Downgrade (Monthly)

Example: Tier 2 Monthly → Tier 1 Monthly

Billing Timing: The month following the plan change date

Amount Billed: The Tier 1 plan fee for the following month, minus the difference for the current month (the difference is applied to the following month’s bill)

Upgrade (Yearly)

Example: Tier 1 Yearly → Tier 2 Yearly

Billing Timing: Upon completion of the plan change

Amount Billed: The shortfall for the Tier 2 plan from the prepaid amount until the next payment due date

Downgrade (Yearly)

Example: Tier 2 Yearly → Tier 1 Yearly

Billing Timing: The following year after the sign-up date

Amount Billed: The Tier 1 plan fee for the following year, minus the difference for the current year (the difference will be applied to the following year)

Refunds Upon Cancellation

For all plans, we do not issue refunds for unused periods.

Related Documents

• Plans and Pricing (https://ja.getshifter.io/static/pricing)
• Frequently Asked Questions (https://ja.getshifter.io/shifter-support-documents/faq/static/)

You can update this information by logging into your account and selecting “Billing Address” under the “Payment” menu.

Yes. Log in to your Shifter account, go to the Shifter Dashboard, and download a PDF file from “Billing History” under the “Billing” menu.

The cycle begins on the 1st of the month. If you sign up mid-month, your first payment will be prorated through the end of that month. The annual billing cycle begins on the 1st of the following month.

Payment is due when you create your site. For monthly payments, the billing cycle begins on the date and time the site was created; for annual payments, the cycle begins on the 1st of the following month.

Yes, you can. You can change your plan at any time, such as when you’re likely to exceed your storage or data transfer limits, or when you want to use features available on a higher-tier plan.

No, fees are not prorated. However, a prorated charge may apply when switching to an annual payment plan.

No. We only accept credit card payments.

We accept Visa, MasterCard, American Express, Diners Club, and Discover.

Payment is made by credit card. Accepted cards include Visa, MasterCard, American Express, Diners Club, and Discover.