We have prepared these support documents to help answer your questions about building and getting started with websites on Shifter. We hope you find them useful.
If you have any questions or need advice, please feel free to contact us via the inquiry form.
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- Can I use Japanese characters in URLs or filenames?
- Shifter Shared Responsibility Model
- WordPress Update Policy (Shifter-Hosted)
- Is Shifter a hosting service?
- Why does the site’s web address change?
- About DDoS Attack Protection Services
- Can Shifter protect against Layer 7 DDoS attacks?
- How to Manage Shifter
- What Is Shifter?
- About WordPress Updates
- Maintenance, Support, and Service Uptime
- Shifter’s Security Initiatives
- Generation Time
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- How to Download Files from Your Shifter Site
- How to Publish an Artifact at a Specified Date and Time
- How to Manually Deploy Artifact to a Live Site
- How to Launch and Access WordPress
- Shifter’s CDN Support
- Free Trial
- About Gzip Compression
- Creating a Site with Shifter
- Deletion Protection
- Deleting a Site
- Republishing Content After Deletion
- Security Headers Provided by the Default Policy
- New Sign-In Attempt Notification
- URL Preview
- Adding and Excluding URLs
- How to Update and Publish Only Specific Pages
- Active User Display and Operation Warning Modal
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- Shifter Site Settings Screen
- Is there an additional charge for using SSL?
- Simple Basic Authentication for Shifter Static Sites
- Creating an Artifact Deployment
- How to Disable Automatic Artifact Deployment
- Automatic Publication of Artifact Deployments
- Automate WordPress Backups
- Enabling the Classic Editor Plugin
- How to Find Your Site’s IP Address
- Steps for Creating and Publishing Your First Website
- Why does my WordPress container stop?
- Create and Publish a New Deployment (Content Staticization)
- Deleting an Artifact
- Creating a Site with Shifter
- How to Create a New Account
- How to Use the Free Trial
- How to Create and Publish a New Site on Shifter
- How to Launch WordPress
- How to Publish a Post in Shifter
- How to Share Access to the WordPress Admin Dashboard Using the Magic Link Feature
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- Common Issues and How to Resolve Them
- Emergency Response
- Sharing Shifter Magic Links
- What Happens If Storage or Data Transfer Exceeds the Plan Limit?
- Resetting Your Password
- Restoring a WordPress Backup
- Sharing Site Access with Shifter Support
- Sharing Access to the Shifter Support Team
- How to Check Data Transfer and Storage Usage
- Error: The index content has been overwritten
- Enabling Debug Mode in Shifter
- Exporting Access Logs
- Viewing and Saving PHP Error Reports
- Canceling a Build Deployment
- Troubleshooting When Recent Changes Don’t Reflect
- Did Your Site Disappear from the Dashboard?
- “509 Bandwidth Limit Exceeded” Error – How to Fix It
- Access Denied to WordPress: Caused by BASIC Authentication
- Emergency User
- Clearing the Shifter Dashboard Cache
- Solutions for Timeouts During Artifact Generation or Publication
- How to Resolve the “Operation is not allowed with your current plan” Error When Attaching a Domain
- How to Fix the “The content of index has been replaced by some plugin” Error
- Requirements for Applying a Domain to a Site
- What to Do If Images Inserted in the Editor Are Not Displayed
- How to Check the Artifact ID
- How to Find Your Site ID
- How to View PHP Error Logs
- How to Use Safe Mode
- What to Do If WordPress Gets Stuck on the “Loading” Screen
- How to Grant Technical Support Access to Your Site
- Enabling Debug Mode
- What to Do When You Exceed the CDN Bandwidth Limit
- How to Resolve the “509 Bandwidth Limit Exceeded” Error
- Avoiding the “CNAME Already Exists” Error When Attaching a Domain
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- JSON REST API Error Codes
- Error Messages from the Generator and How to Resolve Them
- How to Delete a Published Site from Shifter CDN
- How to Republish Content After Deleting It
- Automatic Deployment Settings for Artifacts
- How to Convert WordPress to Static Pages and Publish Them
- Shifter’s Manual Deployment Feature
- Artifact Preview Feature
- How to Publish a Site on a Specified Date and Time
- Tips for Reducing the Time Required for Staticization
- How to Download a Staticized Site (Artifact)
- Installing and Configuring the WP Sitemap Configuration Plugin
- About Shifter’s robots.txt
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- I want to cancel my Shifter subscription (or delete my account)
- Upgrading or Changing Your Site Subscription
- How to Close Your Account
- How to Delete Your Shifter Account
- Notification Regarding Exceeding Account Capacity Limits
- About Shifter’s White-Label Support
- How to Download an Invoice from Shifter
- Resetting/Changing Your Username
- How to Update or Change Your Credit Card Information
- Add or Edit Billing Information on Receipts and Invoices
- Add or Edit Billing Information on Receipts and Invoices
- Add or Update Billing or Payment Information
- Applying a Coupon Code
- Transferring and Assigning Site Ownership
- Enabling Multi-Factor Authentication/Two-Step Verification in the Shifter Dashboard
- Enable the “Pay-as-You-Go CDN Transfer Option”
- How do I cancel, delete, or deactivate my account?
- Errors Related to Credit Card Information Setup
- Enabling Time-Based One-Time Password (TOTP) Two-Factor Authentication
- How to Switch from SMS to TOTP for 2FA Setup
- Login Error After Updating Your Registered Email Address: “User does not exist.”
- How to Reset Your Shifter Account Password
- How to Transfer a Site or Change Ownership
- How to Delete (Cancel) Your Shifter Account
- Deleting a Site
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- Custom Plans
- How to Apply a Coupon Code
- Disabling the Pay-As-You-Go CDN Data Transfer Option
- How to Add or Edit Receipt and Invoice Information
- Free Trial and Free Tier
- About Shifter Pricing
- Payment for Shifter Services
- How to Change Your Plan
- Enabling the “Pay-As-You-Go CDN Data Transfer Option”
- How to Register or Update Payment Information
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- Re-adding Members to the Default Team
- Introducing the Shifter Team
- Inviting Users to a Team
- Creating a New Team
- Creating a Shifter Account
- Add a Site to an Existing Team
- How to Add and Edit Roles
- Introduction to the User Roles Feature
- Creating a New Team
- How to Delete a Team
- Adding a Site to a Team
- Is there a way to add more members to a team?
- Removing Users from a Team
- Permissions That Can Be Assigned in the Team Feature
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- Migrating to Shifter Using the All-in-One WP Migration and Backup Plugin
- Checklist for Migrating Your Site to Shifter
- Upgrading to the All-in-One WP Migration and Backup Pro Plugin
- Excluding Folders When Migrating with All-in-One WP Migration and Backup
- Checklist Before Migrating to Shifter
- How to Migrate a WordPress Site to Shifter
- Tips for Migrating Large Sites to Shifter
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- Shifter Domain and DNS Settings Frequently Asked Questions (FAQ)
- Attaching, Detaching, and Deleting Domains
- Redirects in Shifter
- How to Set Up a Custom Domain in Shifter
- Specifying Custom Domain Names in Shifter
- Specifying Domain Names in Shifter
- Assigning a Custom Domain to Shifter
- About SSL Registration for Domains
- Using Your Own SSL Certificate (e.g., EV SSL)
- Specifying Custom Domain Names in Shifter
- How to Set Up a Custom Domain
- 1. Register a domain in the Shifter dashboard
- 2. Register the verification DNS records with your DNS server
- 3. Apply the domain to your site
- 4. Register the public DNS records with your DNS server
- Detaching, Unlinking, and Deleting Domains
- Manually Applying a Custom Domain to an Artifact
- Value Domain
- Assigning Alias Domains
- Automatic Deletion of Domains and Certificates That Have Timed Out During Validation
- AWS Route 53
- Accessing the WordPress Admin Panel via a Custom Domain
- How to Change a Domain Name on a Live Site
- Cloudflare DNS
- Configuring ALIAS Records on MuuMuu Domain
- Configuring ALIAS Records in AWS Route 53
- Redirecting a Domain on GoDaddy (From a Non-www Domain to a www Domain)
- Domain Redirects in Google Domains (From Apex/Naked Domain to Domain with “www”)
- GoDaddy
- Google Domains
- How to Redirect from Non-www to www, or Vice Versa
- Name.com
- About SSL Certificates
- Redirects Between Domains with and without “www”
- Switching to an Added Domain
- How to Check Verification Records
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- Redirects Using the Redirection Plugin
- Creating a Contact Form with Formspree – Shifter
- Creating a Contact Form Using Kwes – Shifter
- Shifter and WooCommerce Compatibility
- Using Google Site Kit – Shifter
- WordPress E-commerce on Shifter
- Zendesk for WordPress
- Using Disqus with Shifter
- Integrating the Shopify “Buy Button”
- Sign up for HubSpot and integrate live chat with WordPress
- Snipcart Integration
- codoc Integration
- Integrating with Convert Calculator
- Embedding Google Forms Using Formfacade
- Using Facebook Comments with WordPress on Shifter
- Form Mailer
- Freshchat Integration
- Freshdesk Integration
- Migrating a WordPress Site with Disqus Comments
- Posting to Social Media Using IFTTT
- Posting to Social Media Using Zapier
- Qubo
- Setting Up a HubSpot Form
- Generate and Deploy llms.txt
- Exporting Access Logs
- How to Set Up Redirects Using the Redirection Plugin
- WordPress Plugins Not Recommended for Use with Shifter
- Using WordPress Plugins with Shifter
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- Enabling Shifter Media CDN: Benefits and Considerations
- About Shifter Send Webhooks
- An Overview of WordPress PWAs
- Manually Resend or Send a Webhook
- robots.txt Specifications
- Selectively Control Static Content in Shifter Generator Settings
- Pagination in Shifter
- Shifter and .htaccess File Support
- Enable the “Pay-As-You-Go CDN Transfer Option”
- Creating a Multilingual WordPress Site with Polylang
- Additional Steps Before and After a WordPress Upgrade
- Adjusting Shifter Generator Settings
- Supported File Formats
- Support for URLs with Trailing Slashes
- Configuring the Polylang Plugin
- How to Create a Progressive Web App Using WordPress on Shifter
- How to Check Storage Usage in Your Installed WordPress Directory
- Blocking Access by Search Engine Crawlers
- About Ad Functionality in Shifter
- About Shifter’s White-Label Support
- Shifter and WP REST API Support
- Best Practices for WordPress Plugins with Shifter
- Common WordPress Plugins That Are Incompatible with Shifter and Their Alternatives
- Support for Shifter and wp-cron
- Limits on the Number of Revisions for Posts and Pages
- List of Plugins Forced to Be Disabled During WordPress Startup or Artifact Generation
- Important Notes on WordPress Pagination
- Shifter CLI
- Shifter-Compatible Plugins
- Integrating Weglot and Shifter
- Detecting Access When the Generator Creates Artifacts
- About WordPress Sitemaps in Shifter
- WordPress URLs and Dashboard URLs
- XML Sitemap (Google Sitemap XML)
- Yoast SEO
- Understanding Domain/SSL Certificate Verification Statuses
- Renewing an Expired DNS Verification Code
- Updating the Permalink Structure and Disabling the Redis Object Cache
- Upgrading from Legacy Plans to Current Plans
- Using the Shifter Outgoing Webhook Generator with Netlify
- Using WordPress RSS Feeds with Shifter
- Webhook Response Statuses
- Staticforms
- Integrating Stripe Payment Link with Shifter
- Publishing to a Subdirectory
- Shifter Update Information
- Shifter and the AMP for WordPress Plugin
- Swapping the Primary and Alternate Domain Names
- Shifter Maintenance Notice: System Maintenance for the Implementation of Email Sign-In
- Shifter Generator v2.0 Released!
- A 404 error occurs when accessing the homepage
- Shifter Migration Troubleshooting Checklist
- Troubleshooting Custom Domains
- Troubleshooting: Migrating a Site Using All-in-One WP Migration and Backup
- Troubleshooting Sitemaps
- Troubleshooting the Generator
- Shifter CDN Cache TTL
- Unblock Pop-up Windows
- Shifter Now Supports AMP for WordPress
- Running a Webhook When WordPress Starts
- Shifter API
- Shifter GitHub Plugin/Theme Installer
- Shifter Glossary
- An Overview of Shifter Local
- An Overview of Shifter Magic Links
- Shifter Media CDN and WebP Support
- Shifter Media CDN
- 500 Error: Access to WordPress Denied
- Accessing a Shifter Static Site in a Subdirectory via a Reverse Proxy
- Ads.txt Manager
- Shifter Future Publish Plugin
- About SSH/SFTP Access
- Configuring Permalink Structures
- Page Builders and Shifter
- Does Shifter work with sites other than WordPress?
- Changing the Language of Your WordPress Site
- Converting Artifacts for Subdirectories and Publishing Them to External Servers
- Creating a Custom 404 Not Found Page with Shifter
- Creating an Order Form with Typeform
- Custom WordPress Plugins on Shifter
- An Example of a Custom WordPress Theme Development Workflow
- Custom WordPress Themes on Shifter
- Debugging Generator Errors in Shifter Local
- Developing Custom WordPress Themes and Plugins with Shifter (Using the GitHub Integration Plugin)
- Exporting Media from Shifter Media CDN
- About Shifter Pricing
- How to Access Debug Data Using the Health Check WordPress Plugin
- How to Assign a Domain as an ALIAS Record
- How to Check If Automatic Publishing Is Enabled for a Site
- How to Manually Edit robots.txt
- How to Enable IPv6
- How to Create a Shifter Site
- How to Reset All WordPress Content (Shifter)
- How to Find the Path to an XML Sitemap
- Improvements to WordPress Pagination Support and Shifter-Local Update
- Deprecated or Incompatible WordPress Plugins in Shifter
- Integrating Square Market with WordPress to Power E-Commerce with Shifter
- Introducing the Shifter Support Plugin for On-Demand Artifacts
- Migrating WordPress Content to Shifter Using the WordPress Importer Plugin
- Migrating Media from Shifter Media CDN to WordPress Local Storage
- Migrating Offloaded Media to Shifter CDN
- MuuMuu Domains
- Namecheap
- Release Notes – October 27, 2016
- Resolving 400 Errors in GeneratePress
- Resolving Deprecation Notices
- Shifter and gzip Compression
- Shifter API Rate Limits
- Zendesk for WordPress
- What Is a WordPress PWA (Progressive Web App)?
- Deleted or Disabled Plugins
- How to Check Storage Usage for Your Installed WordPress Directory
- How to Create a Multilingual WordPress Site Using Polylang
- Adding Custom URLs to the Staticization Target
- Sites Not Well-Suited for Shifter (Shifter Anti-Patterns)
- File Types You Can Upload