Thank you for using Shifter.

We are writing to inform you of changes to our support channels, effective November 5, 2025, as we work to provide you with an enhanced support experience.

Changes

Effective Date: November 5, 2025 (Wednesday)

Our support channels, previously available via chat and email, will be consolidated into a single web form.

Current Support Channels

・Chat support
・Email support

New Support Channel

・Web form only

New Support Contact

Shifter Support Form:
https://getshifter.io/contact-from-dashboard/

Why the Change?

We understand that moving away from real‑time chat may feel like an adjustment, and we sincerely appreciate your understanding. By consolidating support into a single web form, you will benefit from:

– More accurate and tailored responses to your inquiries
– The ability to provide detailed information about technical issues in an organized way
– Direct handling by the most qualified specialist for your request
– Seamless access to your past inquiry history for faster resolution

What You Need to Do

After November 5, 2025, chat and email support will be discontinued. Please submit all inquiries through the Shifter Support Form.
We remain committed to enhancing your support experience and thank you for your continued trust in Shifter. If you have any questions or concerns, please do not hesitate to contact us.